Last updated: August 16, 2025
At WPCodex, we value your trust and strive to provide professional, reliable, and transparent WordPress solutions. Our Refund and Returns Policy is designed to ensure fairness for both our clients and our team. Please review the details below to understand how refunds, returns, and cancellations are handled.
1. Services (Development, Design & Maintenance)
Our services involve significant time, planning, and specialized expertise. Once work has commenced, refunds are generally not available. To ensure your satisfaction:
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We provide detailed proposals and project scopes before starting work.
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We encourage regular communication and progress updates.
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We allow reasonable revisions within the agreed scope.
Refunds may be considered in rare cases, such as:
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Services not delivered as outlined in the signed agreement.
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Major delays caused solely by us (not client-side delays like missing content or approvals).
Non-refundable items include:
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Consultation or discovery sessions.
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Advance deposits for booked projects.
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Custom coding, once delivered.
If you believe your case qualifies, please contact us within 7 days of project delivery for review.
2. Digital Products (Themes, Plugins, Templates)
Due to the instant, downloadable nature of digital products, all sales are final. Refunds will not be issued simply due to:
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Change of mind after purchase.
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Incompatibility with your server, hosting, or third-party plugins not listed in requirements.
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Lack of technical knowledge to install or configure the product.
Exceptions may apply if:
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You were charged multiple times for the same product.
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The file provided is corrupted, incomplete, or significantly different from the description.
In such cases, we will either provide a replacement file or issue a refund if reported within 7 days of purchase.
3. Subscription Services (Support & Maintenance Plans)
For ongoing subscriptions such as support, hosting, or maintenance plans:
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You may cancel anytime by contacting our support team.
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Cancellations take effect from the next billing cycle.
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Refunds are not issued for unused days, partial months, or early cancellation.
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If you were incorrectly billed, please notify us, and we will correct the error promptly.
4. Deposits & Advance Payments
To reserve project slots or allocate resources, we may require a non-refundable deposit. This ensures commitment from both parties. Deposits cannot be refunded but may be applied as credit toward future services if a project is postponed by mutual agreement.
5. Third-Party Costs
Some projects may involve expenses for third-party services such as hosting, premium themes, plugins, or licenses. Please note:
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These costs are non-refundable, as they are billed directly to WPCodex by third-party providers.
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Any warranty or refund requests must be made directly with the provider.
6. How to Request a Refund or Report an Issue
If you believe you are eligible for a refund, please contact us at:
[email protected]
Include your full name, order number, date of purchase, and a brief explanation of your request. Our support team will review your case and respond within 3–5 business days.
7. Changes to This Policy
We may update this Refund and Returns Policy as our services evolve. Any updates will be posted on this page with a new “Last updated” date. We encourage you to check this policy periodically to stay informed.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out: